Last updated: August 2026
Nexa Digital Labs LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including NexaAgent and any related platforms or tools.
We may collect information you provide directly, such as your name, email address, phone number, and business information when you create an account or use our services. We also collect usage data automatically, including device information, IP address, browser type, pages visited, and interaction data with our platforms. If you use integrations such as MLS, CRM, or calendar services, we may access data from those systems as authorized by you.
We use collected information to provide and maintain our services, to personalize and improve your experience, to process transactions and send related communications, to provide customer support, to analyze usage patterns and improve our platforms, and to comply with legal obligations. We do not sell your personal information to third parties.
We use artificial-intelligence models to provide the Services. When you send a photograph, a message, a voice note, or a document, its contents — which may include the personal information of your clients and contacts — are transmitted to our model providers to be read, transcribed, or used to draft text for you. Voice notes are transcribed to text.
We do not use your content, or your clients' information, to train artificial-intelligence models, and our model providers are contractually prohibited from doing so with data sent through their business APIs.
Model processing happens at the moment of your request. We retain the resulting records — the contact, the appointment, the draft — in your account, because those are the product. We do not build separate datasets from your content, and we do not sell it.
Some processing is automated in ways that produce suggestions for you: a proposed tag for a contact, a suggested follow-up, a drafted message. These are proposals shown to you for approval. They are not decisions made about you, and they produce no legal or similarly significant effect without your action.
We operate automated SMS/MMS programs on behalf of our clients (for example, a job-photo program in which a client's crew members text job-site photos and receive confirmations and program updates). Participants opt in to these messages and may receive a welcome message, transactional confirmations, and program updates. Message frequency varies and message and data rates may apply. Participants can opt out at any time by replying STOP, or reply HELP for assistance.
Mobile opt-in data and phone numbers collected for SMS messaging are never sold, rented, or shared with third parties or affiliates for their marketing purposes. Mobile information is used solely to operate the messaging program the participant enrolled in. No mobile information is shared with third parties except subprocessors (such as our messaging provider) strictly as needed to deliver the messages.
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and access controls. Your data is stored on secure cloud infrastructure. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our services may integrate with third-party platforms such as MLS systems, CRM tools, calendar services, messaging providers, and social media platforms. These integrations are initiated by you and governed by the respective third party's privacy policies. We only access data from these services as necessary to provide the features you have enabled.
We share information with service providers who process it on our behalf, under contract, and only as needed to run the Services:
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Information you give us to register a business texting number — your legal name or business name, address, and tax identification number — is used for that registration and for nothing else. It is passed only to the registration and carrier systems that require it. It is never used to bill you, never sold, and never shared for any other purpose.
We may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our services.
Where the Services provide multiple listing service (MLS) data, access requires verified membership of the relevant MLS. That data is queried live when you ask for it and held only briefly to avoid repeating an identical request. It is not compiled into a database of our own, is not used to develop or train artificial-intelligence models, and is not redistributed. When our license or your membership ends, MLS-sourced data is deleted.
Everyone. You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and its contents. Write to us at the address below and we will respond within the time the law requires.
California residents. Under the California Consumer Privacy Act as amended, you have the right to know what personal information we collect, use, and disclose; the right to delete it; the right to correct it; the right to opt out of its sale or sharing; and the right not to be discriminated against for exercising any of these. We do not sell personal information and we do not share it for cross-context behavioral advertising, so there is nothing to opt out of, but you may still make the request. You may authorize an agent to act for you.
Information about your clients. Much of what the Services hold is information about your contacts rather than about you: their names, numbers, and details you captured. As between you and us, that is your data and you are its controller; we process it on your instruction. If one of your contacts asks us to remove their information, we will refer them to you and assist you in responding.
We retain your information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.
Your records remain available while your account is active. When you delete an account we delete its contents within thirty (30) days, except where we are required to keep something longer — payment records for tax and accounting, and messaging logs the carriers require us to retain.
Some material expires sooner by design. Photographs attached to a property are removed a set period after that property closes, and you are warned before that happens.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, contact us at adam@nexadigitallabs.ai.
Nexa Digital Labs LLC
2108 N ST STE N
Sacramento, CA 95816